Description:
This module emphasizes the importance of good communication in end-of-life care. The complexities of communicating with older adult patients and families at this critical time are described along with suggestions for care. This module also reinforces that communication is critical in all health care situations but is of special significance at the end of life.  Strong collaboration and communication between professionals is a prerequisite to communication with older adults and families. Palliative nursing care requires skills in verbal and non-verbal communication, listening and presence.

Objectives:

• Define the importance of ongoing communication with the interdisciplinary team, the older adult patient and family.
• Identify three factors that influence communication in geriatric care.
• Describe important factors in resolving conflict.
• Identify characteristics patient/families expect of health care professionals in geriatric settings.

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