Need more information?
HEN offers an innovative learning opportunity; therefore we know you may have questions. Below are some of the most frequently asked questions. If you would like more information on HEN, don't hesitate to contact us at: info@hospiceonline.com

• Do I need to download any special software?
• Do I need any special hardware?
• Do I need a high-speed Internet connection?
• Once I start watching a program, can I pause it?
• How do we use HEN for new staff orientation?
• How do we use HEN for annual in-services?
• If we subscribe to HEN does that mean we no longer need to have anyone responsible for staff education?
• Why should we choose HEN rather than one of the other online learning programs out there?
• Does HEN help us document and keep track of education provided to staff?
• How are you able to keep your prices so affordable?

(At this time, you will not be able to use your Blackberry or PDA to access HEN).

Do I need any special hardware?
HEN will work on virtually any PC or Macintosh manufactured since 2000. Just make sure you have speakers attached to your computer and that the volume is turned on.

Do I need a high-speed Internet connection?
HEN courses are optimized for high-speed Internet users and broadband or DSL is necessary. You will need to disable any spam or security blockers prior to viewing.

Once I start watching a program, can I pause it?
The video controls you have while viewing a presentation allow you to pause, rewind, fast-forward or search for a specific topic you're interested in.

How do we use HEN for new staff orientation?
When your hospice subscribes to HEN you will receive instructions on how to get the most value from your HEN subscription for new staff orientation. HEN's Course Catalog includes resources appropriate for new staff. We will provide you with suggestions for organizing the content and help you develop a catalogue of orientation programs for specific disciplines and/or categories of personnel. We will also provide guidelines regarding how HEN may be supplemented with agency-specific information. HEN can be accessed by individual staff members or by groups of staff wherever a high-speed Internet connection is available.

How do we use HEN for annual in-services?
With your annual subscription to HEN you will receive suggestions for utilizing HEN courses for annual in-services. The Course Catalog includes in-services that should or must be given annually as well as in-services that may serve as enrichment for current staff. HEN also includes in-services that will help fulfill the mandatory annual in-service requirements for certified home health aides.

If we subscribe to HEN does that mean we no longer need to have anyone responsible for staff education?
It is not the intention of HEN to replace hospice personnel. Rather, our goal is to make things easier and provide high-quality programming and information that will ease the burden of developing and delivering effective educational programs.

Does HEN help us document and keep track of education provided to staff?
Included with your subscription to HEN are administrative tools that will enable you to keep track of which courses your staff and volunteers have viewed, how well they did on the post-tests and reports that can be used to track and document all training provided to your staff and volunteers.

How are you able to keep your prices so affordable?
HEN is committed to ensuring that hospices of all size have access to its programming. With backing from Weatherbee Resources, Inc. -- a leader in providing innovative products and services to the hospice industry -- we have invested in technology that enables us to directly develop and produce high-quality streaming video programming. Our technology partners provide the secure servers and administrative tools that make HEN the best and most affordable online learning solution for all hospices.